This is what happens when law enforcement or a government body asks us for somebody’s archive. The diagram below is the whole of it, in order. Short version: we require lawful process, we push back when a request reaches too far, and we tell the account holder unless a court has ordered us to stay quiet.
Warrant requiredUser notified when lawfulQuarterly aggregates
If we can’t keep a promise yet, it gets written here first.
The whole process
Four gates. Then a public count.
What we require
A warrant, or nothing moves.
A valid warrant, issued by a court with jurisdiction over Confinity Ltd or over the account holder.
Where the requester sits in a jurisdiction that doesn’t bind us directly, a Mutual Legal Assistance Treaty request or its equivalent.
Emergency disclosure gets accepted only where there’s a specific, imminent, good-faith threat to someone’s life. Every one of those is documented and counted.
Informal requests, lawyers’ letters and voluntary disclosure asks without process: we don’t honour any of them.
How we respond
The narrowest set of records. Nothing beyond it.
Counsel reads every request and cuts the response down to the narrowest set of records that still satisfies the process.
Third parties get redacted wherever redaction is possible. On a memorial that usually means the other people who contributed to it.
Where a request reaches further than it should and there are grounds to argue, we argue.
We charge the cost-recovery rate the jurisdiction allows. Nothing above it. There’s no margin in this for us.
User notification
We tell you unless a court says we can't.
You hear from us before we comply. There are two exceptions: a court gag, or a case where telling you would damage a live investigation into harm to a child.
A gagged request still gets counted, under ‘gagged requests’ in the quarterly transparency report, with none of its content revealed.
The moment a gag lifts, we tell the account holder. We don’t wait to be asked.
Service address
Serve formal process on Confinity Ltd’s registered office. The address is held by Companies House. Investigators with a question about process or scope can write to privacy@confinity.com. This page isn’t a substitute for lawful service.
More honesty
Looking for more?
The Trust Centre indexes every honest document we publish, and the binding legal ones sit below it.